Sellers

Why was my listing hidden or deleted?

Hidden or Deleted Closet Items

There are many reasons AClosetful.com will hide or delete a listing, please review reasons below. If you have any questions, please feel free to open a support ticket.

Hidden listings 

AClosetful will hide your listing if any of the following occur:

  • The item idoes not fit into one of our categories or is an item we will not allow for sale
  • You haven’t provided the necessary authenticity papers and/or proper authenticity images for your item
  • The item's price, condition, size, or keywords are inaccurate, unclear, or misleading. For example:
    • The closet item and description does not match the item 
    • Unrelated keywords are used
    • The item isn’t available or has already been sold
  • The listing description promotes another marketplace, we do not allow this
  • The listing is in the wrong category
  • The listing photos are poor quality
Deleted listings

We will delete a listing if it goes against our allowed products or the item is prohibited by any applicable law, rule, or regulation. For example:

  • The item is counterfeit, faux and said to be authentic in your listing
  • The pictures are not your own or taken from another website
  • The item infringes copyright or any other intellectual property (IP) rights
  • The item is reproduced without the copyright/IP holder’s consent
  • ​​It’s a pornographic related item, item promoting sex services or is an item intended for mature adults 18+

Please note that this list is non-inclusive, if you have a question on whether a product is allowed or not, please feel free to contact us by opening a support ticket or using the contact us link, located throughout our website.

Things to know
  • If we’ve hidden your listing, you can republish it however, be sure to provide honest and accurate information. 
  • We’ll have no choice but to suspend your account if you repeatedly list a non-allowed product or cannot prove authenticity of a high value item
  • We also suspend your account if you are selling a child related item such as baby bottles, breast feeding equipment, unsafe or recalled toys, etc.

Together we can make AClosetful, a safe, clean and enjoyable place to shop for new and gently preloved items!

Still have questions?

If you still have a question, you can submit a support request here.   Contact Support
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